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Friday, April 7 • 8:00am - 8:50am
Disability Etiquette 101

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Serving disabled patrons can be intimidating. We all want to be helpful, but most of us have never been taught the do’s and don’ts. This session will prepare you to confidently assist people with disabilities in person and online. You’ll learn what words to use, what types of assistance to offer, and how to respond to service animals in the library. You’ll also leave with free resources for improving the accessibility of your website.

avatar for Maria Sochor

Maria Sochor

Director, TN Library for the Blind and Physically Handicapped
Services of the Tennessee Library for the Blind & Physically Handicapped


Friday April 7, 2017 8:00am - 8:50am EDT
Room 200-C