A user satisfaction survey is usually the best place to start when collecting library user feedback. However, depending on your needs, you may choose a high tech option like Google Forms or a low tech option like a white marker board. Paul Meek Library at UT Martin conducted user satisfaction surveys using both high tech and low tech options in the spring of 2016, the results of which were surprisingly similar. In this presentation, we will discuss our experience conducting high tech and low tech surveys with an emphasis on the benefits and drawbacks of each to help you decide which option is best for your library.
